Uphold LoginLogin to Uphold

Uphold Login Support

Get help with your Uphold login issues, account access problems, and security questions. Find answers to common problems or contact support.

Quick Help

Forgot Password

Reset your password quickly and securely with step-by-step guidance.

Reset Password

Account Locked

Unlock your account and regain access to your digital currency portfolio.

Account Recovery

2FA Issues

Resolve two-factor authentication problems and login verification issues.

2FA Help

Common Login Issues

Email Not Recognized

If Uphold says your email isn't recognized, double-check you're using the exact email address you registered with. Email addresses are case-sensitive in some systems.

Quick Fix:

  • • Check for typos in your email address
  • • Try both uppercase and lowercase variations
  • • Ensure you're using the primary email, not an alias
  • • Contact support if you've changed email providers

Password Incorrect

Password issues are common, especially if you haven't logged in recently or use multiple passwords across different platforms.

Solutions:

  • • Check if Caps Lock is enabled
  • • Try your most common password variations
  • • Use the "Forgot Password" option
  • • Clear browser cache and cookies

2FA Code Not Working

Two-factor authentication codes are time-sensitive and can fail due to clock synchronization issues or expired codes.

Troubleshooting:

  • • Wait for a fresh code (codes expire every 30 seconds)
  • • Check your device's time synchronization
  • • Ensure your authenticator app is updated
  • • Use backup codes if available

Browser Compatibility

Some login issues are caused by browser-specific problems, outdated browsers, or disabled JavaScript.

Browser Fixes:

  • • Update to the latest browser version
  • • Enable JavaScript and cookies
  • • Disable ad blockers temporarily
  • • Try an incognito/private browsing window

Still Need Help?

If you can't resolve your login issue, contact Uphold's official support team

Email Support

Send detailed information about your login issue for personalized assistance.

Contact Support

Live Chat

Get real-time help from Uphold support representatives during business hours.

Start Chat

Before Contacting Support

Have Ready:
  • • Your registered email address
  • • Account creation date (approximate)
  • • Last successful login date
Describe:
  • • Exact error messages
  • • Steps you've already tried
  • • Browser and device information