Regain access to your Uphold account safely. Follow our step-by-step recovery process to restore your account and protect your digital assets.
The first step in account recovery is to verify your identity. This helps protect your account from unauthorized access attempts.
Contact Uphold support with your verification information. Be prepared to provide detailed information about your account.
Uphold's security team will review your request and verify your identity. This process typically takes 3-7 business days.
Once verified, you'll receive instructions to reset your password and security settings. Follow these steps carefully.
If you've lost access to your two-factor authentication device, you'll need to provide alternative verification.
If you no longer have access to your registered email address, recovery is still possible with proper verification.
If you suspect your account has been compromised, immediate action is required to protect your assets.
If your account is locked pending verification, you'll need to complete the KYC (Know Your Customer) process.